Privacy Statement

Last updated: October 12th, 2026

At Sunday Concierge, families trust us with information about the people they love most. We take that trust seriously. This statement explains, in plain language, what personal information we collect through our website, why we collect it, how we protect it, and the choices you have.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL), along with any provincial privacy laws that apply.

Who we are

Sunday Family Concierge helps adult children support their parents so they can continue living safely and comfortably in their own homes. We are based at 1800 Argyle St. Suite 801, Halifax, Nova Scotia, B3J3N8, Canada.

What this statement covers

This statement applies to personal information we collect through our website, www.sunday-concierge.com, including our contact and inquiry forms. If you become a client, we will give you additional information about how we handle the details we need to provide our services.

What we collect and why

We only collect the information we need to respond to you. When you fill out a form on our website, we ask for:

We do not ask for health information, financial details or government ID numbers through our website. Please don't include sensitive details about yourself or a family member in a website message; we can discuss them privately once we're in touch.

How we collect it

We collect this information directly from you when you submit a form, email us or call us. Our website also uses cookies and analytics tools to understand how visitors use the site, such as which pages are viewed. This information is grouped and does not identify you by name. You can turn off cookies in your browser settings.

Your consent

By submitting a form, you agree to let us use your information to respond to your inquiry. We will not use it for any other purpose without asking you first.

We will only send you newsletters, tips or promotional emails if you clearly opt in, for example by ticking a box that is not pre-selected. Every marketing email includes our contact information and a simple unsubscribe link.

You can withdraw your consent at any time by contacting us (see below). If you do, we will stop using your information, except where the law requires us to keep it.

Information about a family member

Many people contact us on behalf of a parent or relative. If you share information about someone else, please make sure they know you are contacting us, or that you are authorized to act for them. We will only use their information to respond to your inquiry.

Who we share it with

We never sell, rent or trade your personal information.

We share it only with trusted service providers who help us run our business, such as our website host, email service and customer records system: Squarespace, Google, HubSpot.. They may use your information only to provide services to us, and we require them by contract to protect it.

We may also disclose information if the law requires it, for example in response to a court order.

Where your information is stored

Some of our service providers may store information outside Canada, including in the United States. When that happens, your information is subject to the laws of that country, and authorities there may be able to access it. We choose providers with strong security practices and contract terms that protect your information.

How long we keep it

We keep your information only as long as we need it. If you contact us but do not become a client, we delete your information within 12 months of our last contact. If you unsubscribe from our emails, we keep only what we need to make sure you don't receive them again.

How we protect it

We use reasonable safeguards to protect your information from loss, theft and unauthorized access. These include secure, encrypted connections on our website, password-protected systems, and limiting access to staff who need it to do their jobs.

If a privacy breach ever creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada as the law requires.

Your rights

You have the right to:

• See the personal information we hold about you.

• Correct it if it is wrong or out of date.

• Withdraw your consent or ask us to delete your information.

• Unsubscribe from our emails at any time, using the link in any email or by contacting us.

To make a request, contact our Privacy Officer. We will respond within 30 days, at no cost to you. We may need to confirm your identity first, to protect your information.

Contact our Privacy Officer

Our Privacy Officer is responsible for how we handle personal information. If you have a question, request or concern, please reach out:

If you have a complaint

Please contact us first so we can try to make it right. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376.

Changes to this statement

We may update this statement from time to time, for example when privacy laws change. We will post the updated version here with a new "last updated" date. If we make an important change to how we use your information, we will ask for your consent again where required.